FAQ

Still sweating? Our FAQ might be able to help you out! If not, hit us up — holla@ssweatshop.com.

General
Do you have a minimum quantity?

Yes, see the minimums below for each style of decorating;

Screen printing / embroidery – 100 units
Digital hybrid printing – 100 units
Printed neck labels – 100 units
Embroidery – 50 units
Woven labels – 200 units

What services do you provide?

Screen Printing
Embroidery
Digital Hybrid Printing
Printed Neck Labels
Woven Neck Labels
Fold & Bag
Relabelling

For more information on each service check out the ‘what we do’ page.

Can I come see your showroom?

Yes but this is by appointment only. To book in a time to come to our showroom please shoot us an email. Meetings will be limited to 15-30 min time slots so please don’t be late.

Can I mix garment styles to meet the minimum?

Yes, in most cases this is not a problem.

For example;
50 women’s tees + 50 men’s tees (100 units total) or
90 tees + 10 singlets (100 units total)

We cannot mix different garment styles such as caps, tote bags and fleece.

Where can I see samples of your work?

We update our Instagram with some of our most recent work. However, you can also see physical samples in our studio in Marrickville.  This is by appointment only.

To book in a time to come to our showroom please shoot us an email.

Do you source garments?

Yes, we supply garments for most orders. We work with plenty of international and local based suppliers.

Here’s a few of the suppliers we work with;
AS Colour
Alstyle (AAA – renamed under American Apparel)
Comfort Colours
Entity Brands
Headwear Stockists
Gildan
Grace Collection
JB’s Wear
Ramo
Sportage
Trade Bags
Winning Spirit

Can I supply my own garments?

If you wish to supply your own garments these do need to be approved by our team prior to accepting the order. We need to know the brand, fabric composition and colour. In some cases, we will need extra garments to test the quality of the print. We don’t accept already worn/washed garments.

 

Garments need to be labelled with your job details, arranged according to size and ready for production. When posting your garments to us, please reference your invoice number and full name / company.

We don’t take responsibility for potential garment defects if your garments are being sent directly from a supplier. We recommend you check the garments prior to having them sent to us.

What are the garment sizes / measurements?

These can be seen on the product pages on the supplier’s website.

It’s up to you to make sure the sizing works for your customers/staff, all brands and t-shirts styles fit differently. We don’t take any responsibility if you order incorrect sizes – please check the size charts first before proceeding with the order.

What garment sizes do you suggest?

If you are just starting a brand this can be a tricky question. It depends on your target audience. A good example of a size breakdown (based on average orders from current customers).

 

50 T-shirts

S – x8

M – x15

L – x15

XL – x10

2XL – x2

 

Another good idea to know what sizes to order is to do a pre-order with your customers.

Do you make samples?

Yes, we can make pre-production samples. Sampling is at a higher cost per unit than production, it includes screen set up fees or embroidery digitising fees.

To produce one sample, it takes the same amount of time to prepare for full production, hence the higher cost for a sample.

 

EG: Sampling rates start at $100+gst per unit for a 1 colour, 1 position screen print.

This example is just a guide, for a quote on sampling, you will need to provide your design and any order details for pricing.

Turnaround time for sampling is the same as production.

What is your turnaround time?

Our turnaround time is roughly 10 business days once the final artwork and payment has been received.  This can extend to 15 business days during the peak season.

 

We are able to do rush orders or quicker turnaround times. When you submit an order please confirm the deadline you need it by. In some cases, we may need to charge a rush order fee.

 

The production will be longer if you have multiple decorations and finishing. This will be confirmed when placing your order.

Do you work with international clients?

Yes, we sure do, keep in mind you will be paying invoices in AUD, shipping is quoted once order has been completed as we need to give exact weight details.

How do I get a quote?

Jump onto the ‘GET A QUOTE’ tab above, shoot us an email or give us a call.

When getting in touch please send us the following;
Design – if embroidery we require sizing (in CM)
Quantity
Garment style
Any other details

Generally, we will respond within 24 hours.

How can I pay for my order?

We require full payment before production, our bank details are issued on our invoices.

Card payments can also be made, an invoice will be sent with a link for this payment. We cannot accept payments over the phone or in person.

Once payments have been made you need to send us proof of payment to proceed with the order.

Will you let me come in and film the process?

We don’t allow anyone to come in and film or photograph the production process.

What if there is an issue with my order?

If you have an issue or aren’t happy with the order you received, please contact us by email within 1 week of receiving the order.  Please send photos and clearly outline the issue.

We may need you to return the order to us if a refund/reprint is offered.

 

Keep in mind that customised/decorated garments cannot be returned or exchanged if worn, washed, change of mind or if you have chosen the wrong sizing.

What is the care / wash instructions for the garments?

Please refer to care labels for washing instructions.

Pass on this information to your customers/staff to ensure the longevity of the decorations.

 

As always with decorated garments – do not iron, steam, tumble dry or hot wash items that have been decorated.

Artwork
Do you have in-house graphic design?

Yes we do! We have an art team that can help you with your ideas for a merch range.

Pricing for this depends on the hours of work involved. Reach out for a quote.

Will a mockup be provided for my order?

Yes, a mockup is provided once the order has been confirmed and payment received.

Once the mockup has been approved, no changes can be made to production.

What artwork files do I need to send you?

We want the best outcome from your artwork and that starts with the quality of the file you send to us.

Vector files are best, but if you don’t have these check the following.
AI, PSD, Illustrator PDF, EPS, or hi-res JPEG or PNG files.

Files need to be 300+ DPI and at actual print size. Please specify the exact print size you’re after for each position (in CM).

For example – If you want it printed at 20cm wide, please ensure the artwork is setup at 20cm wide.

Always create outlines for all your fonts in the artwork and embed images within the files.

Do you check the art files?

We check for printing concerns however ensure you check over your artwork and spelling as we cannot be held accountable for incorrect artwork printed that has been sent and approved by you.

Printing
What ink do you print with?

We screen print with both plastisol and water-based ink. If you are after a particular finish, please discuss this with us when getting a quote.

Our Digital Hybrid printing uses water-based inks.

We also offer screen printing with Puff, Metallic, Discharge, and Glitter inks – for more information on these please send us an email.

What do you suggest for the print size?

We require the print size from you when placing the order.

Please note that the smallest garment size in your run will determine your maximum ‘printable area’ for the entire order.

We do not offer different size prints on different size shirts – for the quoted order it’s based on one design/size.

For information on print areas and maximum print sizes – see our page here.

What ink do you print with?

We screen print with both plastisol and water-based ink. If you are after a particular finish, please discuss this with us when getting a quote.

Our Digital Hybrid printing uses water-based inks.

 

We also offer screen printing with Puff, Metallic, Discharge, Glitter inks – for more information on these please shoot us an email.

How do I choose the ink colour?

We can match to any Pantone Coated (C) colour. If you wish to use a specific colour please supply a Pantone C code.

https://www.pantone.com/color-finder

Please keep in mind there will always be a difference between on screen colours to reality.

Can you print with different colour ink in 1 print run?

Yes, pricing is $25+gst for each colour change (1 position)

It is a minimum is 50 units per colour way, we cannot do 2 colour ways within 50 units.

Why does my design need a base colour?

When printing on dark or coloured garments we need to use a base screen/colour.

Think of this like using an undercoat when painting a wall. To make the design opaque and have the colours vibrant and true to tone we need to print a base.

What is the minimum order quantity for reorders?

Our minimum is 50 for embroidery and 100 for screen print/ digital hybrid per design/ colour way.

Do i need to pay for screen setup on reorders?

There are no repeat screen setup fees if reorder is placed within 3 months of the original order date.

Can I keep the screens once I have paid for them?

The screens remain our property, at no stage will we give out screens for you to keep, the setup charge is for us to setup your design onto our screens.

Yardage / All over prints?

We are unable to offer yardage or all over prints.

Printing on paper?

We are unable to offer printing on paper / artist prints.

I want to do my own printing, can you make screens?

No, we don’t offer this service.

Embroidery
How do I choose the thread colour?

We work with Marathon Viscose Rayon Threads. They can be chosen from the colour chart

When we can we match threads as close as possible to your supplied Pantone colours but there will always be slight variance.

How does embroidery pricing work?

Embroidery pricing is based on the stitch count/quantity.

The more stitches required to create your design at the specified size will dictate the pricing.

If you have a simple thin design it would be much more cost-effective than a large solid design.

We always need artwork and sizing in CM to quote for embroidery.

Do I need to pay for embroidery setup on reorders?

No, setup is only paid once for embroidery.

Labels / Fold & Bag
Do you remove the original garment labels?

Yes, we are able to remove the branded garment labels and sew in your own labels.

We can manufacture woven labels or simple size labels. Let us know if you need this additional service when getting a quote.

Minimum quantity for custom woven labels is 200 units.

Woven labels – minimums / pricing?

3 week turn around for this service (no rush orders)

The minimum quantity to manufacture woven labels is 200 units at $220+gst (1 design).

Relabelling is $1.50+gst per unit, this includes replacing the original garment labels.

A size pip is included with the woven labels – for examples of tag styles/examples please send us an email.

Printed labels – minimums / pricing?

100+ units.
Screen setup is $60+gst – this includes all sizes.
+ $1.50+gst per unit to screen print each label
+ $0.80+gst to remove the original label.

What details do you need for the neck label prints?

We can send you a template with basic information needed for neck label prints.

We recommend printing the labels in light cool grey colour as seen on our template as this is visible on most colour garments and best used when considering future orders. We don’t recommend printing neck labels in colours.

Packaging – Fold & Bag?

We provide fold & bag service; garments are individually folded into bags.

Clear plastic bags – $0.80+gst per unit.
or
Eco-friendly – Compostable bags – $0.85+gst per unit

Do you make stickers?

We do not manufacture stickers.

Do you make swing tags?

We do not manufacture swing tags.

We can apply swing tags to your order if supplied. Pricing is $0.30+gst per unit. Please ensure they are supplied with string/pins for application.

Delivery & Pick up
Is delivery included in the cost?

No, delivery will be charged on top of your order quote. please give us notice if you have a deadline to allow time for delivery.

For a quote on delivery, please provide your full address and contact name/number when ordering.

Can I come pick up my order?

Yes, you can come to pick up your order during business hours from our Marrickville warehouse.

We are open Monday – Friday only and closed on Weekends and Public Holidays.

How long will the delivery take?

Generally, it’s the next day for capital cities, however, we don’t have control over the current turnaround with couriers.

You will be sent tracking once booked in. For any courier/delivery issues please contact the courier company directly as they are the best bet at getting any delivery issues sorted.